Privacy Policy

1. Introduction

Welcome to StevFix Technologies ("Company", "we", "us", or "our"). We are a Ghanaian technology company headquartered in Ablekuma, Greater Accra Region, Ghana, with operations in Mamponteng, Ashanti Region. We provide web development, mobile application development, graphic design, school management systems, cloud solutions, and IT consulting services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stevfix.com or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

2. Information We Collect

We may collect information about you in a variety of ways:

2.1 Personal Data You Provide

• Contact form submissions — first name, last name, email address, and message content when you reach out via our contact form.
• Service inquiries — project details, company name, budget range, and other information you voluntarily share when requesting a quote or consultation.
• Email communications — any information contained in emails you send directly to info@stevfix.com.

2.2 Automatically Collected Data

• Log and usage data — IP address, browser type and version, pages visited, time and date of visits, time spent on pages, and other diagnostic data.
• Device data — information about the device you use to access the site, including hardware model, operating system, and unique device identifiers.
• Cookies and tracking technologies — see Section 6 for details.

2.3 Data from Third Parties

We may receive information about you from third-party services integrated into our website (e.g., EmailJS for form delivery, analytics providers). We only request access to information that is necessary for the stated purpose.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services.
• Process and deliver project proposals, quotations, and invoices.
• Send transactional communications such as project updates and receipts.
• Send promotional and marketing communications (only with your consent; you may opt out at any time).
• Improve and personalise the website and our service offerings.
• Monitor and analyse usage trends to enhance user experience.
• Detect, prevent, and address technical issues, fraud, or security breaches.
• Comply with applicable legal obligations.

4. Legal Basis for Processing

Where applicable under Ghana's Data Protection Act, 2012 (Act 843) and other relevant legislation, we process your personal data on the following legal bases:

• Consent — where you have given clear consent for us to process your personal data for a specific purpose.
• Contract — where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests — where processing is necessary for our legitimate business interests, provided these are not overridden by your data protection rights.
• Legal obligation — where processing is necessary to comply with a legal obligation to which we are subject.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• Service providers — trusted third-party vendors who assist us in operating our website and delivering services (e.g., email delivery services, hosting providers, payment processors). These parties are bound by confidentiality agreements and are prohibited from using your data for any purpose other than the services they provide to us.
• Business transfers — in connection with a merger, acquisition, or sale of company assets, your data may be transferred as part of that transaction.
• Legal requirements — where required by law, court order, or governmental authority.
• Protection of rights — to protect the rights, property, or safety of StevFix Technologies, our clients, or others.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our website and store certain information. Cookies are small files placed on your device.

Types of cookies we use:

• Essential cookies — necessary for the website to function properly.
• Analytics cookies — help us understand how visitors interact with our site (e.g., page views, traffic sources).
• Preference cookies — remember your settings and preferences to improve your experience on future visits.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function properly.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form data is typically retained for up to 24 months. Client project data is retained for the duration of the business relationship and for a further period as required by Ghanaian tax and commercial law (generally seven years).

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include HTTPS encryption, access controls, and secure third-party processors. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

9. Your Rights

Under the Ghana Data Protection Act, 2012 (Act 843) and applicable law, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — request correction of inaccurate or incomplete data.
• Erasure — request deletion of your personal data, subject to legal retention requirements.
• Restriction — request that we restrict the processing of your data in certain circumstances.
• Objection — object to our processing of your data where we rely on legitimate interests.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at info@stevfix.com. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of any third-party sites and assume no responsibility for them. We encourage you to review the privacy policy of every site you visit.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal information without parental consent, please contact us and we will take steps to remove that data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically. Your continued use of the website after any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: